Terms & Conditions

Acceptance of Terms

By visiting our website or booking a plumbing service with Plumbly, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, as well as our Privacy Policy. If you do not agree, please do not use our website or services

Services Offered

Plumbly provides residential and commercial plumbing services including, but not limited to, leak detection, drain cleaning, pipe repair, water heater installation, and emergency plumbing. Service availability may vary depending on location, technician availability, and other factors.

Appointment Bookings

Appointments can be made online or via phone. Once booked, a confirmation will be sent to you via email or SMS. It is your responsibility to ensure that all information provided during booking is accurate

Cancellations & Rescheduling

To cancel or reschedule a service, please notify us at least 24 hours in advance. Late cancellations may be subject to a cancellation fee. In case of emergencies or last-minute changes, we’ll do our best to accommodate your request

Pricing & Estimates

All pricing provided prior to service is an estimate and may vary based on the nature and complexity of the work. Final charges will reflect labor, materials, and any additional services provided. We strive to be transparent with all costs and will inform you before proceeding with extra work

Payments

Payment is due upon completion of service unless otherwise agreed. We accept cash, credit/debit cards, and online payment methods. Invoices must be paid in full within the stated payment terms to avoid penalties

Warranty & Guarantees

Plumbly offers limited warranties on labor and certain parts. Warranty periods vary depending on the service provided. Any misuse or modification of installed parts voids the warranty. Please contact us for specific warranty information regarding your service

Customer Responsibilities

Clients must provide clear and safe access to plumbing areas and disclose any relevant property issues (e.g., hidden leaks, asbestos, or hazardous materials). Plumbly will not be liable for any delays or damage resulting from undisclosed conditions

Limitation of Liability

Plumbly shall not be liable for any indirect, incidental, or consequential damages resulting from service use, delays, or website interruptions. While we strive for excellence, unforeseen issues may occur, and we are not liable beyond the service fee paid

Intellectual Property

All content on the Plumbly website—including text, images, logos, graphics, and layout—is the property of Plumbly or its licensors and is protected by copyright and trademark laws. Unauthorized use is strictly prohibited

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or policies of these external sites and encourage you to review their terms and privacy practices separately

Modifications to Terms

Plumbly reserves the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of our website or services after changes implies acceptance of the new terms.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of [Your State or Country]. Any disputes arising will be resolved in the appropriate local courts.